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Legal & Risk

Return & Refund Policy

Understand our payment, refund, and cancellation policies for all ITAfx services.

Important: All payments for ITAfx services are final and non-refundable. By purchasing any evaluation or service, you acknowledge and accept the terms outlined on this page and in our Terms of Service.

General Refund Policy

All payments for Services (e.g., registration fees, evaluation fees) are final, non-refundable, and solely for access to simulated trading evaluations. You acknowledge that the Service is delivered immediately upon payment, and no refunds or cancellations are permitted under any circumstances, including but not limited to:

  • Dissatisfaction with the Services or evaluation results.
  • Failure to meet evaluation criteria or trading targets.
  • Account termination due to rule violations.
  • Voluntary withdrawal or discontinuation of use.
  • Technical issues on the user’s end (internet, hardware, software).

Immediate Service Delivery

Upon successful payment, your evaluation account is provisioned and credentials are delivered immediately. Because the digital service is provided and accessible right away, the right to cancellation or withdrawal does not apply. This is consistent with consumer protection regulations regarding digital content and services delivered before the expiration of any cooling-off period.

Pricing Changes

ITA reserves the right to modify pricing for any Services at any time without prior notice. Price changes will not affect previously completed purchases. Promotional codes, discounts, and special offers are subject to their own terms and may be withdrawn at any time.

Account Termination and Forfeiture

If your account is terminated for any reason — including violation of trading rules, breach of the Terms of Service, or non-compliance with KYC requirements — all fees paid are forfeited. No partial refunds, credits, or compensation will be issued in any termination scenario.

Chargebacks and Disputes

Filing a chargeback or payment dispute without first contacting ITA support is considered a violation of these terms. If you believe there has been an error with your payment, you must contact support@itafx.com first to attempt resolution. Unauthorized chargebacks may result in:

  • Immediate termination of your account and all associated services.
  • Permanent ban from all ITA services.
  • Collection of any outstanding amounts owed.
  • Suspension of any accounts you hold and suspension of any profit split payments from those accounts.
  • ITA recovering any amounts already paid to you in connection with those accounts, including profit split payments.
  • You being responsible for all costs ITA incurs defending the claim, including legal fees, whether or not the chargeback succeeds.

Payment Processing

All payments are managed by Gateway Solutions Limited on behalf of Institutional Trading Academy Ltd. Payment data is encrypted in transit. ITA does not store your full payment card details on its servers.

First Payout Bonus (not a refund)

Instant (Instant on Demand) and Instant Funding Pro (Instant PRO) accounts include a First Payout Bonus under Terms of Service §7(g). On the first approved payout that meets the conditions in that clause, ITA pays an additional amount equal to the fee paid for that account, on top of the trader’s profit share.

That bonus is an additional payment. It is not a cancellation refund, a money-back guarantee, or a return of the fee on request. All fees remain final and non-refundable under this policy and Terms §6. Full conditions, including the 5% simulated-profit threshold and compliance requirements, are set out only in Terms §7(g).

Exceptions

In rare circumstances, ITA may consider exceptions to this policy on a case-by-case basis at its sole discretion. Such exceptions may include:

  • Duplicate charges caused by a verified payment processing error.
  • Service not delivered due to a confirmed technical failure on ITA’s side.

To request a review, contact support@itafx.com with your order details and a clear description of the issue. ITA will respond within a reasonable timeframe.

Governing Terms

This Return & Refund Policy is part of and governed by the Terms of Service. In the event of any conflict between this page and the full Terms of Service, the Terms of Service shall prevail. For privacy-related inquiries, please refer to our Privacy Policy.

Contact Us

For payment-related questions or to report a billing issue, contact us at: support@itafx.com